Case Studies

priority_high The Challenge

A US-based logistics operation was processing freight carrier quotes and order management entirely manually. Every carrier quote required a separate email drafted by hand. Order cancellations across multiple platforms required multiple manual steps, and warehouse assignments had to be manually updated after each cancellation — adding unnecessary clicks and room for human error across a high-volume operation.

integration_instructions The Solution

We built three interconnected automation tools:

• check_circle Carrier Email Automation — Pulls order details automatically from the internal data system and sends a formatted freight quote request to the carrier. Zero manual drafting required.
• check_circle Order Cancellation Automation — Cancels orders simultaneously across the external portal and internal admin system in one action, handling up to 45 orders per run.
• check_circle Warehouse Reassignment Tool — Automatically reassigns warehouse names post-cancellation with a single click, preventing cancelled orders from appearing in active queues.

priority_high The Challenge

Enterprise customer support is broken. Most businesses rely on rigid rule-based chatbots that frustrate customers, or large human teams that are expensive to scale. Existing enterprise platforms like Gladly are powerful but priced out of reach for SMEs and inaccessible to markets like India, the UAE, and beyond.

integration_instructions The Solution

We built KRISEENA — a full AI-powered enterprise customer support platform built to compete directly with platforms like Gladly, at a fraction of the cost and with self-serve onboarding.

• check_circle AI agent handling customer queries with human escalation
• check_circle Real-time dashboard and reporting via Socket.io & Redis
• check_circle Self-serve onboarding — no enterprise sales cycle required
• check_circle Built for SMBs across USA, UAE, UK, and India